Frequently Asked Questions
Orders & Payments
How do I place an order?
Browse our collections, select your size and color, add items to your cart, and proceed to checkout.
You will receive an order confirmation once payment is completed.
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options available at checkout.
Can I modify or cancel my order?
Orders are processed quickly. Please contact us immediately. Once shipped, changes or cancellations may not be possible.
Shipping & Delivery
Where do you ship from?
All Hype Harmony orders are shipped from within the UAE.
What are the delivery fees?
Delivery fees apply for orders below 800 AED.
Orders above 800 AED qualify for free delivery.
International shipping is a flat fee of 50 AED.
How long does delivery take?
UAE: 24–48 hours.
GCC: 3–5 working days.
International: 4–7 working days.
Returns & Refunds
What is your return policy?
Items may be returned within 7–14 days if unused, unwashed, and in original packaging.
What if I receive a defective item?
Contact us within 7 days with photos and order details. We will arrange a replacement or refund.
When will I receive my refund?
Refunds are processed within 7–15 business days after inspection.
Sizing & Product Care
How do I choose my size?
Please refer to our Size Guide on each product page. If between sizes, we recommend sizing up.
How should I care for my activewear?
Wash cold, gentle cycle, avoid bleach and softeners, air dry in shade, iron on low heat if needed.
Customer Support
How can I contact Hype Harmony?
You can reach us via email or phone during our working hours, Sunday to Thursday.